Privacy Policy

This Privacy Policy applies to Edutive Pty Ltd (ACN 643 701 919, ABN 86 643 701 919), trading as EDUTIVE, with our registered office at 330 Church Street, Parramatta NSW 2150, Australia.

EDUTIVE is an approved Continuing Professional Development provider for NSW real estate licence and certificate holders. Our website is edutive.com.au and our online learning platform is online.edutive.com.au.

A copy of the APPs is available from the Office of the Australian Information Commissioner at aoic.gov.au.

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether recorded in a material form or not.

Examples of personal information we may collect include your name, postal address, email address, phone number, NSW licence or certificate details, employer or agency information, billing details, training records, assessment results, and communications with our team.

We collect personal information so we can deliver CPD courses, manage enrolments, meet NSW Fair Trading reporting obligations, provide customer support, and improve our services.

Where it is reasonable and practicable, we collect personal information directly from you. When we collect information, we explain why it is needed and how we intend to use it, where appropriate.

Sensitive information includes information about racial or ethnic origin, political opinions, religious beliefs, trade union membership, criminal record, health information, and other categories defined in the Privacy Act.

We generally do not ask you to provide sensitive information. If we do, we will only collect, use, or disclose it:

• for the primary purpose for which you gave it to us;
• for a secondary purpose that is directly related to the primary purpose;
• with your consent; or
• where required or authorised by law.

We may collect personal information when you create an account, purchase a course, enrol in training, complete assessments, contact us, subscribe to communications, attend webinars or face-to-face sessions, or use our website and learning platform.

Information may be collected through online forms, checkout, email, telephone, live chat, cookies and similar technologies, and from third parties where reasonably necessary — for example, payment processors, identity verification services, or your employer when arranging corporate enrolments.

We do not guarantee the privacy practices of third-party websites linked from our services. You should review the privacy policies of any external site you visit.

We use personal information for purposes connected with providing NSW real estate CPD training and related services, including:

• verifying your identity and NSW licence or certificate eligibility;
• processing enrolments, payments, refunds, and account administration;
• delivering courses, assessments, certificates, and session scheduling;
• communicating with you about your account, training, and service updates;
• meeting our obligations as an approved CPD provider, including reporting to regulators where required;
• responding to enquiries, complaints, and suspected misconduct;
• improving our courses, platform, and customer experience through research and analysis;
• sending marketing communications where permitted, from which you may opt out at any time; and
• complying with legal obligations and assisting law enforcement or regulatory authorities where required.

We may disclose personal information to:

• service providers who help us operate our business, such as payment processors, hosting providers, email platforms, analytics tools, and IT support contractors, subject to confidentiality and security obligations;
• NSW Fair Trading or other regulators where required under our conditions of approval as a CPD provider;
• your employer or agency where you are enrolled under a corporate arrangement and disclosure is necessary to administer that arrangement;
• professional advisers such as lawyers, accountants, or insurers where reasonably necessary; and
• other parties where you consent, or where disclosure is required or authorised by law.

When you visit our websites, we and our analytics partners may collect information such as pages viewed, date and time of access, referring URLs, device and browser type, and IP address.

Cookies are small text files stored on your device that help our sites function, remember preferences, and understand how visitors use our services. You can disable cookies in your browser settings, but some features may not work as intended.

We use this information to maintain security, improve performance, and understand how our services are used. Our websites may also contain links to third-party sites or applications. Those third parties may collect information under their own privacy policies, and we are not responsible for their practices.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Measures may include access controls, encryption, secure hosting, staff training, and contractual safeguards with service providers.

We retain personal information for as long as needed to provide services, meet legal and regulatory obligations, and resolve disputes. Training and enrolment records may be retained for at least seven (7) years, or longer where required by law or Fair Trading conditions.

When personal information is no longer required, we take reasonable steps to destroy or de-identify it, subject to applicable record-keeping requirements.

You may request access to the personal information we hold about you and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant, or misleading, subject to exceptions under the Privacy Act.

To make a request, contact us in writing at info@edutive.com.au. We may need to verify your identity before releasing information. We do not charge a fee to make an access request, but we may charge a reasonable administrative fee for providing copies.

A copy of the APPs is available from the Office of the Australian Information Commissioner at aoic.gov.au.

We may send you information about courses, CPD deadlines, promotions, and service updates where permitted by law. You can opt out of marketing emails at any time by using the unsubscribe link in a message or by contacting us at info@edutive.com.au.

Even if you opt out of marketing, we may still send transactional or service-related communications about your account, enrolment, or training.

Our collection and use of personal information is described in our Privacy Policy. By using our services, you acknowledge that we will handle personal information in accordance with that policy.

We encourage you to review this page periodically. Where changes are material, we may provide additional notice through our website or by email.

For privacy enquiries, access requests, corrections, or complaints, contact:

Edutive Pty Ltd (EDUTIVE) 330 Church Street, Parramatta NSW 2150, Australia Email: info@edutive.com.au