Question 1

How do I enroll and start learning?

Accepted Answer

Enrollment is instant. Browse our course library, add your required course to the cart, and complete secure checkout. You will have access to our online learning platform right away so you can start learning immediately.

Question 2

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, Amex) and PayPal. For bulk agency bookings, we can also issue tax invoices for bank transfer payment.

Question 3

Can I purchase courses for my whole team?

Accepted Answer

Yes, we offer corporate accounts for agencies. You can purchase bulk licenses and assign courses to your staff members. Contact our support team for bulk pricing.

Question 4

Can I request a refund if I am not satisfied with the course?

Accepted Answer

We understand this might be your first time studying with us, and you may find our course does not meet your needs. Try us risk-free — we will provide a full refund within 7 days. If you have attended partial interactive training or have completed the course, you are not eligible for a refund. For more information, please visit our Terms of Service.

Question 5

Do I have to complete the course in one sitting?

Accepted Answer

Yes and no. Our course is supported by our online learning platform, which is fully self-paced. You can start a module, pause when you get busy, and resume exactly where you left off later. Your progress is saved automatically. However, unlike previous years, you are no longer able to complete CPD fully through online self-paced training alone. You must attend face-to-face training or online interactive webinars.

Question 6

Is face-to-face training or online webinars compulsory?

Accepted Answer

Yes. Unlike previous years, you are no longer able to complete CPD fully by online self-paced training. You must attend face-to-face training or online interactive webinars.

Question 7

Are there assessments or exams?

Accepted Answer

Yes, NSW Fair Trading requires assessments to verify competency. These are typically short multiple-choice quizzes at the end of each module and a written question assessment. You must achieve a specific pass rate to mark the module as complete.

Question 8

What happens if I don't pass a quiz on the first try?

Accepted Answer

Don't worry. You have unlimited attempts to retake the quizzes. You can review the course material and try again until you pass. There are no extra fees for retaking assessments.

Question 9

How long do I have access to the course?

Accepted Answer

Once purchased, you have 12 months of access to the course material. However, remember that you must complete the training before the CPD deadline (30 June) to remain compliant for the current year.

Question 10

Is there a time limit for each module?

Accepted Answer

Each module has an allocated time (e.g., 1 hour) based on the content volume. You must spend the required amount of time on the content to meet NSW Fair Trading requirements before the certificate can be released.

Question 11

I've finished all modules. Where is my certificate?

Accepted Answer

Once all progress bars reach 100%, all quizzes are passed, and you have attended all required training sessions, your Certificate of Completion will automatically appear in the "My Certificates" section of your dashboard. You can download it as a PDF.

Question 12

Is your training approved by NSW Fair Trading?

Accepted Answer

Yes, we are an approved CPD provider. All our compulsory topics are strictly aligned with the mandates set by NSW Fair Trading for the current CPD year.

Question 13

What is the deadline for NSW CPD?

Accepted Answer

The CPD year for all licence and certificate holders starts on 1 July each year and ends on 30 June the following year.

Question 14

How long do I have to keep my CPD records?

Accepted Answer

It is your responsibility to ensure you meet your mandatory CPD requirements every year. Licence and certificate holders must keep their own records of any compulsory topics completed. Licence holders (class 1 and class 2) must keep all records for 3 years. Certificate of registration holders must keep all records for 4 years.

Question 15

Can I complete my CPD entirely online?

Accepted Answer

No. Unlike previous years, you are no longer able to complete CPD by online self-paced training alone. All compulsory topics must be delivered in an interactive training environment, which can be face-to-face or an interactive webinar, and must include an assessment activity.

Question 16

Do you report my completion to Fair Trading?

Accepted Answer

Yes. As an Approved Provider of mandatory CPD, we must provide course information and contact details for individuals who have completed CPD training with our organisation, as part of our conditions of approval.

Question 17

What happens if I don't complete my CPD on time?

Accepted Answer

NSW Fair Trading may suspend or cancel your licence if you fail to comply with CPD requirements. They may also issue fines or penalty notices. It is critical to finish your training before the deadline.

Question 18

How do I get my CPD certificate of completion?

Accepted Answer

You need to meet all requirements of your CPD course before the certificate of completion can be issued. This includes attending all required training sessions, completing all required assessment tasks, and spending the minimum required hours on your course.

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FAQs

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FAQs